Pharmacy Technician

CVS Health • Bay Village, OH

5d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and assist patients and customers with caring, personalized service. Technicians follow standard operating procedures and pharmacy workflows, communicate effectively with patients and colleagues, and contribute to a safe, inclusive team environment.

After starting the role, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are completed. Where permitted by law and supported by training and certification, Technicians may also provide services such as immunizations and point-of-care testing, or staff offsite clinics. Technician immunizers must complete additional licensure and training requirements.

This is a part-time position with 20 anticipated weekly hours. The stated pay range is $17.00 per hour. The position requires regular and predictable attendance, including nights and weekends, and may involve travel to other stores in the market as business needs require.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including requirements relating to age, education, and licensure or certification.
• If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
• If the state board of pharmacy does not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete the required company training within the designated timeframe.
• Meet applicable state registration, licensure, and certification requirements; requirements vary by state.
• Have regular and predictable attendance, including nights and weekends.
• Demonstrate attention and focus, including the ability to concentrate, pivot between tasks, and verify prescription information and label accuracy.
• Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients.
• Use verbal and written communication effectively, including active listening.
• Use mathematical reasoning to calculate quantities and days’ supply when filling prescriptions.
• Identify challenging interactions and choose an appropriate course of action.
• Meet the physical demands of the role, including remaining upright for extended periods, lifting and moving items, reaching, repetitive finger movements, stooping, and close visual work.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
• Provide empathetic, personalized service to patients in person and over the phone; offer immunizations and other services where appropriate, and resolve or escalate patient issues.
• Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where allowable by law and supported by required training and certification.
• For Technician Immunizer duties where permissible, complete additional licensure and training, educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report events as required, collect and document patient information, and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, provide friendly assistance, respond appropriately to patient reactions, and communicate effectively with patients and colleagues.
• Use mathematical reasoning to support prescription-filling calculations and resolve challenging patient or colleague interactions.
• Perform the physical activities and other tasks required for the role, including lifting, scanning, bagging, reaching, repetitive finger movements, stooping, and maintaining close visual acuity.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED