Pharmacy Technician

CVS Health•Slidell, LA

19d

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, and prompt prescription fulfillment and excellent patient service. They help pharmacy operations run smoothly by following standard operating procedures and workflow practices at workstations such as production, pick-up, drive-thru, and drop-off. Technicians are often the first point of contact for patients and customers, and are expected to provide caring, personalized service, communicate effectively, and contribute to a safe, inclusive team environment. Technicians complete a company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are satisfied, duties may be restricted by the Pharmacy Manager. Depending on state law and required training, technicians may also support immunizations and other health care services, including point-of-care testing and offsite clinics. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work in other stores in the market as business needs require.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
If the state board of pharmacy does not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements.
Complete required training within the designated timeframe.
Be able to concentrate over time and shift quickly between tasks to meet patient and business needs.
Be able to verify prescription information and label accuracy.
Demonstrate customer service and teamwork skills, including friendly assistance and appropriate responses to patient reactions.
Use verbal and written communication effectively, including active listening with patients and colleagues.
Use mathematics to solve dispensing-related problems, such as calculating tablet quantities, days' supply, and bottle quantities.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the stated physical demands, including extended periods of standing or mobility, handling and lifting items, reaching, repetitive finger movements, bending, close visual work, and spoken communication.
Regularly and predictably attend work, including nights and weekends.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients in person, at pick-up and drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to cover shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures.
Support patient safety, controlled-substance dispensing and recordkeeping compliance, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted by law and supported by required training and certification.
If serving as a Technician Immunizer, complete additional licensure and training requirements; prepare and administer vaccines; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review and document patient information; and monitor and manage vaccine supplies.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.