Pharmacy Technician

CVS Health•Euclid, OH

1d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They assist patients and customers, help ensure prescriptions are filled promptly, safely, and accurately, and work with the pharmacy team to provide caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team environment. After starting in the role, they must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Until those requirements are met, the Pharmacy Manager may restrict their duties. Depending on state law and training or certification, Technicians may also support immunizations and other patient health services, including point-of-care testing and offsite clinics. Technician Immunizers may prepare and administer vaccines, educate patients and refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work shifts at other stores in the market when business needs require. The position is full-time, with 40 anticipated weekly hours. The stated typical pay range is $17.00 per hour. Eligible full-time colleagues may receive a comprehensive benefits package, subject to eligibility.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
If no minimum age is mandated by the state Board of Pharmacy, be at least 16 years old.
If no minimum education requirement is mandated by the state Board of Pharmacy, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements; requirements vary by state.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Be able to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Be able to verify prescription information and label accuracy.
Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use mathematical reasoning to calculate quantities such as tablets, days’ supply, and bottles required for prescriptions.
Identify challenging interactions and choose appropriate courses of action.
Meet the physical demands of the position, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching and stooping; repetitive finger work; precision control; close visual acuity; and occasional lifting or exertion of up to 20 pounds and frequent lifting or exertion of up to 10 pounds.
Communicate spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to develop clinical and technical knowledge.
Remain flexible to scheduling and business needs, including traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when permitted by law and supported by required training and certification.
Where permitted, complete the licensure and training required for Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report adverse reaction events as required by public health requirements.
Review and collect patient information and track and document information for applicable patients.
Monitor and manage vaccine supplies.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, and use attention, communication, mathematics, and problem-solving skills to meet patient and business needs.
Perform the physical activities of the role, including standing, lifting, scanning, bagging, reaching, repetitive finger movements, stooping, and visually inspecting items.
Perform additional tasks as directed by a Supervisor or Manager.