Pharmacy Technician

CVS Health•Emporia, KS

20d•$16 - $24•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They assist patients and customers, help ensure prescriptions are filled promptly, safely, and accurately, follow standard operating procedures and pharmacy workflow practices, and contribute to a safe, inclusive, and engaging team culture. Technicians complete company training and meet applicable state registration, licensing, and certification requirements; duties may be restricted by the Pharmacy Manager until requirements are satisfied. The role may include supporting immunizations and other health care services where permitted by law and supported by required training and certification. Where allowed, Technician Immunizers complete additional licensure and training, educate patients about vaccines, refer clinical questions to the Pharmacist-on-duty, respond to and report adverse reactions, document patient information, and manage vaccine supplies. The position requires flexible scheduling and may involve working shifts at other stores in the market as business needs require.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements concerning age, education, and licensure or certification.
If state pharmacy rules do not specify a minimum age, be at least 16 years old.
If state pharmacy rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required training within the designated timeframe.
Be able to concentrate over time, shift quickly between tasks, and confirm prescription information and label accuracy.
Provide friendly assistance, understand patient reactions, and respond appropriately.
Use verbal and written communication with patients and colleagues, including active listening.
Use mathematics to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Be mobile and remain upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger movements and precise machine adjustments; and perform close-visual-acuity tasks.
Occasionally lift or exert up to 20 lbs, frequently lift or exert up to 10 lbs, and consistently move objects using negligible force.
Communicate detailed spoken instructions accurately and receive detailed information through oral communication.
Meet the listed availability requirements; flexible availability across shifts and every third weekend are required.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.
Bilingual English and Spanish skills.

Responsibilities

Follow company standard operating procedures to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where allowed and appropriately trained and certified.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions and report events according to public health requirements.
Review and collect patient information, and track and document applicable patient records.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a Supervisor or Manager.