Pharmacy Technician

CVS Health • Irving, TX

7d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in retail locations by helping ensure smooth pharmacy operations and the prompt, safe, and accurate fulfillment of prescriptions. They are often the first point of contact for patients and customers and contribute to caring, personalized service and positive patient experiences. Technicians follow company standard operating procedures, pharmacy workflow practices, applicable laws and professional standards, and policies that protect patient safety, privacy, and security. After starting, they must complete the company training program and meet state registration, licensing, and certification requirements; the Pharmacy Manager may restrict duties until those requirements are satisfied.

Technicians may perform additional patient health care services, such as immunizations and point-of-care testing, when permitted by law and supported by the required training and certification. Where permitted, immunization support requires additional licensure and training and may include preparing and administering vaccines, educating patients and referring clinical questions to the Pharmacist-on-duty, monitoring and reporting adverse reactions, collecting and documenting patient information, and managing vaccine supplies. This is a part-time position with 29 anticipated weekly hours. The typical pay range is $16.50–$25.00 per hour; the offer depends on factors including experience, education, and geography.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state board does not set a minimum age, be at least 16 years old.
• If the state board does not set a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet the state-level licensure and national certification requirements applicable to the position and location.
• Complete required company training within the designated timeframe.
• Demonstrate attention and focus, including concentrating on tasks, pivoting between tasks, and confirming prescription information and label accuracy.
• Demonstrate customer service and team orientation, including proactively helping people, responding in a friendly manner, and appropriately recognizing and responding to patients’ reactions.
• Use verbal and written communication effectively with patients and colleagues, including active listening.
• Use mathematical reasoning for prescription tasks such as calculating tablet quantities, days’ supply, and bottle counts.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Meet the position’s physical demands, including extended standing or mobility, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.
• Communicate spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and at other market locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, respond receptively to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market to cover shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, including immunizations, point-of-care testing, and voluntary staffing at offsite clinics, when permitted by law and supported by required training and certification.
• Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions and report adverse-reaction events as required by public health requirements.
• Review and collect patient information and track and document information for each applicable patient.
• Monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits, depending on hours worked and eligibility.
• Vision benefits, depending on hours worked and eligibility.
• Wellness resources, depending on hours worked and eligibility.
• Employee discounts, depending on hours worked and eligibility.
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED