Pharmacy Technician

CVS Health • Medford, MA

21d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable laws and professional standards. They must complete company training and satisfy state registration, licensing, and certification requirements; until those requirements are met, the Pharmacy Manager may restrict their duties.

Depending on state law and required training, Technicians may also obtain immunizer status and assist with vaccine preparation and administration. The position requires regular, predictable attendance, including nights and weekends, and may involve working at other stores in the market as business needs require. This is a part-time position with anticipated weekly hours of 29. The typical pay range is $17.00–$27.00 per hour. Benefit eligibility depends on hours worked and other eligibility requirements.

Requirements

• Comply with applicable state board of pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
• If the state board does not specify a minimum age, be at least 16 years old.
• If the state board does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Ability to concentrate on tasks over time and switch quickly between tasks to meet patient and business needs.
• Ability to verify prescription information and label accuracy to support patient safety.
• Provide friendly assistance, recognize patients’ reactions, and respond appropriately.
• Use verbal and written communication with patients and colleagues, and practice active listening.
• Use math to determine quantities such as tablets to dispense, days’ supply, and full or partial bottles needed for prescriptions.
• Identify challenging patient or colleague interactions and choose an appropriate response.
• Meet the role’s physical demands, including extended periods of standing or remaining upright, lifting and moving items, reaching, repetitive finger movements, bending and stooping, and close visual work.
• Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; consistently move objects using negligible force.
• Communicate spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off areas to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients in person, at drive-thru, and over the phone; offer immunizations and other services where appropriate; resolve or escalate patient concerns.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel to other stores in the market for shifts when needed.
• Comply with federal, state, and local laws and regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when allowable by law and supported by required training and certification.
• When permitted and qualified as a Technician Immunizer, complete required training and licensure; prepare and administer vaccines; educate patients about vaccines and refer vaccination questions to the pharmacist on duty; monitor and respond to adverse reactions and report events as required; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform other tasks as directed by a supervisor or manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED