Pharmacy Technician

CVS Health•Albany, OR

14d•$18 - $28•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians follow company standard operating procedures and pharmacy workflows, communicate effectively, and help create a safe, inclusive environment where patients and colleagues feel valued. After starting the role, Technicians must complete the company training program and meet registration, licensing, and certification requirements established by their state’s Board of Pharmacy. Until those requirements are satisfied, the Pharmacy Manager may restrict their duties. Depending on state law and required training and certification, Technicians may also provide services such as immunizations, point-of-care testing, and staffing offsite clinics. Where permissible, Technician Immunizers may prepare and administer vaccines and support related patient education, documentation, and vaccine-supply management.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including any age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete the required company training within the designated timeframe.
Meet state-level registration, licensure, and certification requirements as applicable.
Have regular and predictable attendance, including nights and weekends.
Demonstrate attention to detail, task focus, and the ability to pivot between tasks.
Communicate verbally and in writing and use active listening when interacting with patients and colleagues.
Use mathematics to solve prescription-filling problems.
Be able to stand or remain upright for extended periods, move around, lift, scan and bag items, reach, stoop, perform repetitive finger movements, and use close visual acuity.
Be able to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Be able to communicate detailed spoken instructions accurately and receive detailed information orally.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete permitted inventory tasks as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to build clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when permitted by law and supported by required training and certification.
Where permitted, complete the additional licensure and training required for Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions and report events as required by public health requirements.
Review and collect patient information and track and document applicable patient records.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, focus on tasks, and switch between tasks to meet patient and business needs.
Communicate and listen effectively with patients and colleagues, provide friendly assistance, and respond appropriately to patients’ reactions.
Use mathematical reasoning to calculate quantities, days’ supply, and bottle requirements for prescriptions.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Complete other tasks as directed by a Supervisor or Manager.