Pharmacy Technician

The Kroger Co. • Douglasville, GA

6d

About The Position

The Pharmacy Technician provides exceptional customer service and supports patient health and wellness services in accordance with applicable state and federal laws. The role helps maintain a safe, clean, inclusive environment and demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety.

The technician supports pharmacy operations by assisting with prescription reception, data entry, adjudication, and dispensing; inventory ordering and management; billing; customer inquiries; and general support for the pharmacist. The technician may assist with pharmacist responsibilities except those requiring professional judgment, and must follow applicable regulations and company policies, including HIPAA.

Requirements

• High school diploma or GED.
• Must be at least 18 years old.
• Ability to handle highly confidential information.
• Meet minimum state requirements to perform the functions related to the position.

Nice To Haves

• Previous comparable experience.
• Equivalent experience as a pharmacy clerk.
• EPRN familiarity.

Responsibilities

• Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
• Follow and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management.
• Understand and perform ordering functions with primary and secondary wholesalers.
• Follow company guidelines for computerized inventory management, control, and ordering of medications, devices, supplements, and supplies.
• Maintain departmental standards, including clean and organized workstations and customer waiting areas.
• Count, measure, and prepare specified products using company best practices.
• Complete billing procedures to ensure best value for the customer and the company.
• Answer and triage phone calls and respond to inquiries as appropriate.
• Follow guidelines for accepting and tendering vendor coupons, cash shortages, and company shrink.
• Operate the cash register and follow cashier handling policies for electronic fund transactions, cash, and checks.
• Provide a strong customer experience while accurately and efficiently completing reception, data entry, adjudication, and product dispensing.
• Assist the pharmacist with responsibilities except those requiring a pharmacist's professional judgment.
• Follow HIPAA regulations and company policies regarding confidential information.
• Support company health and wellness initiatives.
• Put away legend orders, including Central Fill deliveries.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict reasonably, cooperatively, and without confrontation.
• Act honestly and with integrity regarding customer and business information.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential job functions with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full-time and part-time roles.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Training programs and career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED