Pharmacy Technician

CVS Health • Council Bluffs, IA

14d • Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure pharmacy operations run smoothly and prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures and best practices, communicate effectively, and contribute to a safe, inclusive workplace. After starting, they must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until these requirements are met, the Pharmacy Manager may restrict their duties.

The role may include supporting immunizations and other health care services where permitted by law and supported by required training and certification. Technicians who pursue Technician Immunizer status must meet additional state requirements and training. Duties may also be limited by applicable law and state Board of Pharmacy guidelines.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
• Ability to verify prescription information and label accuracy.
• Friendly, service-oriented approach and ability to notice and respond appropriately to patients’ reactions.
• Verbal and written communication skills, including active listening and understanding detailed instructions.
• Ability to use mathematics for prescription calculations, such as determining tablet quantities, days’ supply, and bottle quantities.
• Ability to identify challenging patient or colleague interactions and choose an appropriate course of action.
• Ability to meet the physical demands described for the position, including remaining upright for extended periods; reaching, stooping, repetitive finger movements, close visual work, and lifting or exerting force as described.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
• Provide empathetic, personalized service to patients in person, at the drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics voluntarily where permitted and appropriately trained and certified.
• If supporting immunizations, complete required licensure and training to obtain Technician Immunizer status; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review and collect patient information and document it; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, provide attentive customer service, communicate effectively, apply mathematical reasoning to prescription tasks, and address patient or colleague problems appropriately.
• Perform physical activities required by the role, including standing for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, adjusting machines, stooping, and close visual work.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED