Pharmacy Technician

CVS Health•Miami, FL

15h•$17 - $27•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail stores. They assist patients and customers, help ensure pharmacy operations run smoothly, and support prescriptions being filled promptly, safely, and accurately. Technicians follow standard operating procedures, pharmacy workflow practices, and applicable legal, professional, and ethical requirements while contributing to a safe, inclusive, and caring environment. After starting the role, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are completed, the Pharmacy Manager may restrict duties. Where permitted by law and supported by training and certification, Technicians may also provide services such as immunizations, point-of-care testing, and offsite clinic support. Technician Immunizers must complete additional licensure and training requirements and may prepare and administer vaccines, educate and refer patients, respond to adverse reactions, document patient information, and manage vaccine supplies.

Requirements

Meet applicable state Board of Pharmacy requirements or laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state rules do not specify a minimum age, be at least 16 years old.
If state rules do not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Be able to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Demonstrate customer service and teamwork skills, including friendly assistance and appropriate responses to patients.
Use verbal and written communication effectively, including active listening.
Use mathematical reasoning to calculate prescription quantities and supplies.
Be able to perform the stated physical activities, including standing, mobility, lifting, reaching, repetitive finger movements, stooping, and close visual work.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation and support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where allowed and appropriately trained or certified.
For Technician Immunizer duties where permissible, complete required training and licensure; educate patients about vaccines and refer questions to the Pharmacist-on-duty; monitor for and respond to adverse reactions; report adverse events; collect, track, and document patient information; and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, communicate effectively with patients and colleagues, use active listening, and respond appropriately to patient needs and reactions.
Use mathematical reasoning to determine quantities such as tablets, days’ supply, and bottles needed for prescriptions.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Complete other tasks as directed by a Supervisor or Manager.