Pharmacy Technician

CVS Health•Machesney Park, IL

2d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring, personalized service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively with patients and colleagues, and contribute to a safe, inclusive team culture. Technicians must complete the company’s training program and meet registration, licensing, and certification requirements set by their state Board of Pharmacy. Duties may be restricted by the Pharmacy Manager until those requirements are met. Depending on applicable law and required training, technicians may also provide services such as immunizations and point-of-care testing, or work at offsite clinics. Where permitted, technician immunizers may prepare and administer vaccines and support related patient education, documentation, adverse-reaction response, and vaccine-supply management.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
If state rules do not set a minimum age, be at least 16 years old.
If state rules do not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements.
Complete required company training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Demonstrate attention and focus, including concentrating over time, switching between tasks, and confirming prescription information and label accuracy.
Demonstrate customer-service and team-orientation skills, including friendly assistance and appropriate responses to patients’ reactions.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use mathematical reasoning for prescription quantities, days’ supply, and bottle counts.
Identify challenging interactions and select an appropriate course of action.
Meet the physical demands of the role, including mobility and extended upright posture; lifting, scanning, and bagging items; reaching, repetitive finger work, and stooping; close visual acuity; and occasional lifting or exertion up to 20 pounds and frequent lifting or exertion up to 10 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer-service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
Provide empathetic and personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, and travel voluntarily to other stores in the market for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when permitted and supported by required training and certification.
Where permitted, complete licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report events according to public health requirements.
Review and collect patient information, and track and document information for applicable patients.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Use attention, communication, customer-service, mathematical-reasoning, and problem-resolution skills to support patients and pharmacy operations.
Perform required physical tasks, including standing and moving for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, and visually inspecting information or small items.
Perform additional tasks as directed by a Supervisor or Manager.