Pharmacy Technician

CVS Health•Kansas City, MO

6d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, and timely prescription fulfillment and excellent patient service in retail locations. They assist patients as a frequent first point of contact, follow standard operating procedures and pharmacy workflow procedures, and contribute to a safe, inclusive team culture. Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements; until then, the Pharmacy Manager may restrict their duties. The role may include supporting immunizations and other patient health care services, such as point-of-care testing and offsite clinics, where permitted by law and with required training and certification. Where permitted, Technician Immunizers complete additional training and licensure requirements to prepare and administer vaccines, educate patients and refer vaccination questions to the pharmacist, monitor and report adverse reactions, document patient information, and manage vaccine supplies. The position requires regular, predictable attendance, including nights and weekends, and flexibility to work shifts at other market stores as needed.

Requirements

Meet applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including requirements for age, education, and licensure or certification.
If state pharmacy rules do not set a minimum age, be at least 16 years old.
If state pharmacy rules do not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Be able to concentrate, shift quickly between tasks, and verify prescription information and label accuracy.
Demonstrate customer service, teamwork, verbal and written communication, active listening, mathematical reasoning, and problem-resolution abilities.
Meet the physical demands of the role, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, stooping, and precision adjustments; close visual acuity; and occasionally lifting or exerting up to 20 pounds.
Be able to accurately convey and receive detailed information through spoken communication.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide caring, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and pursue opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally permitted and appropriately trained and certified.
Where permitted, complete immunizer training and licensure requirements; educate patients about vaccines and refer vaccination questions to the pharmacist; monitor and respond to adverse reactions and report events; collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy and use mathematical reasoning to determine quantities and days' supply.
Communicate effectively with patients and colleagues, listen actively, provide friendly assistance, and respond appropriately to patients' reactions.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Perform other tasks as directed by a supervisor or manager.