Pharmacy Technician

CVS Health•Chesapeake, VA

13d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing compassionate, personalized service. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable laws and professional standards, and contribute to a safe, inclusive, and engaging team environment. Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are satisfied, the Pharmacy Manager may restrict their duties. Where permitted and supported by required training and certification, technicians may also provide additional patient health services, including immunizations, point-of-care testing, and staffing offsite clinics. Technician immunizer duties may include preparing and administering vaccines, educating patients and referring vaccine questions to the pharmacist, monitoring and reporting adverse reactions, documenting patient information, and managing vaccine supplies. This is a part-time position with 20 anticipated weekly hours. The stated hourly pay range is $16.00–$24.00. The position is eligible for benefits and programs that vary according to hours worked and eligibility, including dental and vision coverage, wellness resources, employee discounts, and access to certain voluntary benefits.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including requirements concerning age, education, and licensure or certification.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Demonstrate attention and focus, including sustained concentration and the ability to switch tasks quickly to meet patient and business needs.
Communicate verbally and in writing with patients and colleagues, and use active listening.
Use mathematics to calculate quantities such as tablets to dispense, days’ supply, and bottles needed for a prescription.
Be able to resolve challenging patient or colleague interactions by selecting an appropriate course of action.
Meet the physical demands of the role, including remaining mobile and upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, and stooping; repetitive finger and hand movements; visual acuity for reading and inspection; and occasional lifting or exertion of up to 20 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures and support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pickup, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pickup, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient problems.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, and offsite clinics, where permitted and supported by required training and certification.
Where permitted, complete the training and licensure requirements for Technician Immunizer status; support vaccine preparation and administration, educate patients and refer vaccine questions to the pharmacist, monitor and report adverse reactions, collect and document patient information, and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Verify prescription information and label accuracy, serve patients and colleagues with effective communication, use mathematical reasoning to support prescription fulfillment, and resolve challenging interactions appropriately.
Complete additional tasks as directed by a supervisor or manager.