Pharmacy Technician

CVS Health•03832 - North Carolina CVS Pharmacy, L.L.C., NC

10d•$16 - $24•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They help ensure prescriptions are filled promptly, safely, and accurately; assist patients at pharmacy workstations and through phone interactions; and contribute to caring, personalized customer experiences. Technicians follow company standard operating procedures, pharmacy workflow procedures, applicable laws and professional standards, and requirements that protect patient safety, privacy, and security. They complete a company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are met, duties may be restricted by the Pharmacy Manager. Depending on state law, training, and certification, Technicians may support additional health services such as immunizations, point-of-care testing, and offsite clinics. Where permitted, a Technician Immunizer may prepare and administer vaccines, educate patients and refer vaccination questions to the Pharmacist-on-duty, respond to and report adverse reactions, collect and document patient information, and manage vaccine supplies. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require. This is a full-time position with 40 anticipated weekly hours. The typical pay range is $16.00–$24.00.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
If state rules do not specify a minimum age, be at least 16 years old.
If state rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements.
Complete required training within the designated timeframe.
Concentrate on tasks, shift quickly between tasks, and verify prescription information and label accuracy.
Provide friendly assistance, recognize and respond appropriately to patients’ reactions, and work effectively with a team.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use math to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Be mobile and remain upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and bend; perform repetitive finger movements and precision adjustments; and maintain close visual acuity for tasks such as reading labels and viewing computer terminals.
Occasionally lift or exert up to 20 lbs, frequently lift or exert up to 10 lbs, and consistently move objects using negligible force.
Communicate detailed or important spoken instructions accurately and receive detailed information orally.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists and patient health.
Follow workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized patient service in person and over the phone, offer immunizations and other services where appropriate, and resolve or escalate patient problems.
Complete permitted inventory activities, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for controlled substances, recordkeeping, patient safety, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, or staffing offsite clinics, when legally permitted and appropriately trained and certified.
Where permitted, complete Technician Immunizer licensure and training requirements; prepare and administer vaccines; educate patients and refer vaccine questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report them as required; collect and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a supervisor or manager.