Pharmacy Technician

CVS Health • Madison Heights, VA

20d • Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence. They assist patients and customers, help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service. Technicians follow company standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team culture. After hire, they must complete the company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are completed.

The role may also include supporting immunizations and other patient care services where permitted by law and supported by required training and certification. Depending on state requirements and role authorization, technicians may complete additional training and licensure to prepare and administer vaccines, educate patients, document patient information, monitor vaccine supplies, and respond to adverse reactions.

The position requires regular and predictable attendance, including nights and weekends, and flexibility to work shifts at other stores in the market as business needs require. It is a full-time role scheduled for 40 hours per week. The stated base pay range is $16.00–$24.00 per hour. This position is eligible for a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

• Comply with state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
• If the state board of pharmacy does not set a minimum age, be at least 16 years old.
• If the state board of pharmacy does not set a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Be able to concentrate over time and pivot quickly between tasks to meet patient and business needs.
• Be able to verify prescription information and label accuracy.
• Demonstrate friendly customer service, awareness of patients’ reactions, and the ability to respond appropriately.
• Use verbal and written communication and active listening to interact with patients and colleagues.
• Use mathematics to calculate prescription quantities, days’ supply, and bottle counts.
• Resolve challenging patient or colleague interactions by choosing an appropriate course of action.
• Meet the physical demands of the role, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching and stretching; repetitive finger movements; precise hand control; stooping and bending; close visual acuity; and spoken communication and oral comprehension.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services when appropriate; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted and properly trained and certified.
• When authorized as a Technician Immunizer, complete required licensure and training; prepare and administer vaccines; educate patients and refer vaccination questions to the pharmacist on duty; monitor and respond to adverse reactions and report events as required; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy to support patient safety.
• Help patients in a friendly manner, understand their reactions, and respond appropriately; communicate and listen effectively with patients and colleagues.
• Use mathematical reasoning to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Perform the physical activities required for the role and complete additional tasks as directed by a supervisor or manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support colleagues and their families, subject to eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED