Pharmacy Technician

CVS Health•Allston, MA

1d•$17 - $27•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail stores. They are often the first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow company Standard Operating Procedures, pharmacy workflow procedures, best practices, and applicable laws and regulations. They contribute to a safe, inclusive culture and communicate effectively with patients and colleagues. After starting in the role, Technicians must complete the company training program and satisfy the registration, licensing, and certification requirements applicable under their State Board of Pharmacy. Duties may be restricted by the Pharmacy Manager until these requirements are completed. Where permitted by law and supported by training and certification, Technicians may also provide additional patient health services, including immunizations, point-of-care testing, and offsite clinic staffing. Technician Immunizers must complete additional licensure and training requirements.

Requirements

Comply with applicable State Board of Pharmacy requirements and laws, including requirements concerning age, education, and licensure or certification.
If the State Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the State Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete the required company training within the designated timeframe.
Demonstrate attention and focus, including sustained concentration, the ability to switch tasks quickly, and the ability to verify prescription information and label accuracy.
Provide friendly customer service, recognize patient reactions, and respond appropriately.
Use and understand verbal and written communication and practice active listening with patients and colleagues.
Use mathematical reasoning for prescription calculations, such as tablet quantities, days' supply, and bottle counts.
Identify challenging interactions and choose an appropriate course of action.
Meet the physical demands of the role, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company SOPs at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to ensure safe and accurate prescription fulfillment.
Provide empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback constructively, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinic staffing, where legally permitted and supported by required training and certification.
For Technician Immunizer duties, complete additional licensure and training, educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report adverse events, collect and document patient information, and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, use math to support prescription filling, communicate effectively, and address patient or colleague problems appropriately.
Perform other tasks as directed by a Supervisor or Manager.