Pharmacy Technician

CVS Health • Deltona, FL

6d • Onsite

About The Position

At CVS Health retail locations, Pharmacy Technicians support the pharmacy team in delivering operational and service excellence. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures, pharmacy workflow practices, and applicable laws and policies, and contribute to a safe, inclusive team culture.

After starting, Technicians must complete the company training program and satisfy registration, licensing, and certification requirements applicable under their state’s Board of Pharmacy guidelines. Duties may be restricted by the Pharmacy Manager until those requirements are met. Depending on applicable laws and required training or certification, Technicians may also provide patient health services such as immunizations and point-of-care testing or staff offsite clinics. Technician immunizers have additional responsibilities related to vaccine preparation and administration, patient education, adverse-reaction response and reporting, patient documentation, and vaccine supplies.

This is a part-time position with anticipated weekly hours of 29. The typical pay range is $16.00–$24.00 per hour; actual offers depend on factors including experience, education, geography, and other relevant factors.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, licensure, and certification requirements.
• If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet state-level licensure and national certification requirements, which vary by state.
• Ability to concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
• Customer-service and team-orientation skills, including helping people in a friendly manner and responding appropriately to patients’ reactions.
• Verbal and written communication skills, including active listening and accurate communication of detailed instructions.
• Ability to use mathematics to solve prescription-related problems.
• Ability to identify challenging interactions and select an appropriate response.
• Ability to perform the listed physical demands, including occasionally lifting or exerting up to 20 pounds and frequently lifting or exerting up to 10 pounds.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete permitted basic inventory activities as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when permitted by law and supported by required training and certification.
• When supporting immunizations, complete additional licensure and training requirements; prepare and administer vaccines as authorized; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review and collect patient information; document applicable patient records; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy to help ensure patient safety.
• Use active listening and verbal and written communication to interact with patients and colleagues.
• Use mathematical reasoning to determine quantities such as tablets to dispense, days’ supply, and bottles needed to fill prescriptions.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Perform physical tasks including remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, precise machine adjustments, stooping, and visually inspecting small details.
• Perform any additional tasks directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED