Pharmacy Technician

CVS Health•Mesa, AZ

13d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering operational and service excellence in retail locations. They help ensure pharmacy operations run smoothly, prescriptions are filled promptly, safely, and accurately, and patients receive caring service. Technicians follow standard operating procedures and pharmacy workflows, communicate effectively, and contribute to a safe, inclusive, and engaging team culture. They must complete the company training program and satisfy applicable state registration, licensing, and certification requirements; until requirements are met, the Pharmacy Manager may restrict duties. Technicians may provide additional patient health care services, such as immunizations and point-of-care testing, where permitted by law and supported by required training and certification. Technician immunizers must complete applicable additional licensure and training requirements. The role requires regular and predictable attendance, including nights and weekends, and may require working at other stores in the market to meet business needs. This is a full-time position with anticipated weekly hours of 30.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board of pharmacy does not establish a minimum age, be at least 16 years old.
If the state board of pharmacy does not establish a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required company training within the designated timeframe.
Have the ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Have customer service and team-orientation skills, including a friendly approach and the ability to understand and respond appropriately to patients.
Use and understand verbal and written communication with patients and colleagues, including active listening and accurately conveying and receiving detailed spoken information.
Have the mathematical reasoning needed for prescription calculations, such as tablet quantities, days’ supply, and bottle counts.
Use judgment to identify challenging patient or colleague interactions and choose an appropriate response.
Be able to perform the physical demands described for the role, including extended periods upright, repetitive hand and finger tasks, reaching, stooping, close visual work, and lifting or exerting force up to 20 pounds occasionally and up to 10 pounds frequently.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide positive patient experiences through empathetic, personalized service at pick-up, drive-thru, and over the phone.
Offer immunizations and other services at the register and over the phone, and solve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures.
Help ensure patient safety, comply with controlled-substance dispensing and recordkeeping requirements, and protect patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowed by law and supported by required training and certification.
When supporting immunizations, complete required licensure and training to obtain Technician Immunizer status; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty.
When supporting immunizations, monitor for and respond to adverse reactions, report events as required, review and collect patient information, document applicable patient details, and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, provide friendly assistance, understand patient reactions and respond appropriately, communicate effectively, use active listening, apply math to prescription calculations, and resolve challenging interactions.
Perform physical tasks including standing and remaining mobile for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
Perform other tasks as directed by a Supervisor or Manager.