Pharmacy Technician

CVS Health•Cambridge, OH

16d•Onsite

About The Position

CVS Health Pharmacy Technicians support store pharmacy operations and service excellence. They are often the first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while providing compassionate service. Technicians follow company procedures and best practices, communicate effectively, and contribute to a safe and inclusive workplace. After starting in the role, Technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met. Where permitted by law and supported by the required training and certification, Technicians may also provide additional patient health services, including immunizations and point-of-care testing, or staff offsite clinics. Technician immunizers must complete applicable training and licensure requirements and may prepare and administer vaccines, educate patients, refer vaccination questions to the pharmacist, respond to adverse reactions, document patient information, and manage vaccine supplies.

Requirements

Comply with state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If state board requirements do not set a minimum age, be at least 16 years old.
If state board requirements do not set a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training and applicable state registration, licensing, and certification requirements.
Concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
Confirm prescription information and label accuracy to support patient safety.
Help people in a friendly manner, recognize and appropriately respond to patients’ reactions, and work effectively with a team.
Use verbal and written communication with patients and colleagues, including active listening and conveying detailed instructions accurately.
Apply math to tasks such as calculating tablet quantities, days’ supply, and the number of bottles needed to fill prescriptions.
Identify challenging patient or colleague interactions and select an appropriate response.
Meet the physical demands of the role, including extended periods of standing and mobility; lifting, scanning, and bagging items; reaching, repetitive finger movement, precise machine adjustment, and stooping; and close visual acuity for tasks such as transcribing and reading a computer terminal.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients in person, at the drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete permitted inventory activities as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when permitted and appropriately trained and certified.
Where permitted, complete requirements for Technician Immunizer status; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty.
Where permitted, monitor for and respond to adverse vaccine reactions, report events as required, review and document patient information, and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a Supervisor or Manager.