Pharmacy Technician

CVS Health•Cedar Rapids, IA

4d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They assist patients and customers, help ensure prescriptions are filled promptly, safely, and accurately, and contribute to a positive, caring patient experience. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and help foster a safe, inclusive environment. After starting, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are met, the Pharmacy Manager may restrict duties. Where permitted by law and supported by training and certification, technicians may also provide services such as immunizations, point-of-care testing, and offsite clinic staffing. Technician immunizers have additional licensure and training responsibilities related to vaccine preparation and administration.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state rules do not establish a minimum age, be at least 16 years old.
If state rules do not establish a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Meet applicable state registration, licensing, and certification requirements.
Have the attention, focus, and flexibility to concentrate on tasks, switch tasks to meet patient and business needs, and verify prescription information and labels accurately.
Demonstrate friendly customer service, notice and appropriately respond to patients’ reactions, and work effectively as part of a team.
Use and understand verbal and written communication, including active listening.
Use math to solve pharmacy-related problems, such as calculating quantities, days’ supply, and bottle requirements.
Identify challenging interactions and select an appropriate course of action.
Meet the position’s physical demands, including remaining upright for extended periods, handling and lifting items, reaching, repetitive fine-motor tasks, stooping, close visual work, and spoken communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists and patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients in person and over the phone; offer immunizations and other services where appropriate; resolve or escalate patient problems.
Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market when shifts are needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Provide additional patient health care services, such as immunizations, point-of-care testing, and offsite clinic staffing, when legally permitted and appropriately trained and certified.
When supporting immunizations, complete required licensure and training; educate patients about vaccines and refer vaccination questions to the pharmacist on duty; monitor and respond to adverse reactions and report events as required; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, communicate effectively with patients and colleagues, and use mathematical reasoning to support prescription fulfillment.
Perform required physical tasks, including standing and mobility, lifting and handling items, reaching, repetitive finger movements, stooping, and visually inspecting information and items.
Perform additional tasks as directed by a supervisor or manager.