Pharmacy Technician

CVS Health • Weymouth, MA

20d • $17 - $27 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They help ensure prescriptions are filled promptly, safely, and accurately; assist patients and customers; and work with the pharmacy team using company procedures and best practices. Technicians are expected to provide compassionate, personalized service and contribute to a safe, inclusive, and engaging workplace. After starting, they must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met.

Where permitted by law and supported by training and certification, technicians may provide additional patient health services, including immunizations, point-of-care testing, and staffing offsite clinics. Technician immunizer duties may include preparing and administering vaccines, educating patients and referring vaccination questions to the pharmacist, monitoring and reporting adverse reactions, collecting and documenting patient information, and managing vaccine supplies.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
• If the state board of pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe.
• Attend work regularly and predictably, including nights and weekends.
• Demonstrate attention and focus, including concentrating on tasks, switching between tasks as needed, and verifying prescription and label accuracy.
• Demonstrate customer service and teamwork, including helping people in a friendly manner and responding appropriately to patients’ reactions.
• Use verbal and written communication and active listening to interact effectively with patients and colleagues.
• Use mathematics to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
• Identify challenging patient or colleague interactions and choose appropriate courses of action.
• Meet physical demands including standing or remaining upright for extended periods, mobility, lifting and handling items, reaching, repetitive finger movements, precise machine adjustments, stooping and bending, and close visual acuity.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently exert negligible force to move objects.
• Communicate detailed or important spoken instructions accurately and receive detailed information orally.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures and support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
• Provide empathetic and personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Build clinical and technical knowledge, remain receptive to feedback, and contribute to a high-performing team.
• Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and records, and patient privacy and security.
• Deliver additional health services, such as immunizations and point-of-care testing, and staff offsite clinics when allowable and appropriately trained and certified.
• Where permitted, complete immunizer licensure and training requirements; prepare and administer vaccines; educate patients and refer vaccine questions to the pharmacist; monitor and report adverse reactions; collect and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy; assist patients and colleagues through attentive communication, active listening, appropriate service, and problem resolution.
• Perform the physical and operational tasks required for the role, including lifting, scanning, and bagging items and adjusting machines precisely.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED