Pharmacy Technician

CVS Health•Town of Southold, NY

16d•$19 - $29•Onsite

About The Position

At CVS Health retail locations, Pharmacy Technicians support the pharmacy team in delivering operational and service excellence. They are often the first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures, pharmacy workflow practices, and effective communication standards, and contribute to a safe, inclusive environment where patients and colleagues feel valued. After starting in the role, technicians must complete a company training program and meet applicable state Board of Pharmacy registration, licensing, and certification requirements. Until those requirements are met, the Pharmacy Manager may restrict the technician’s duties. Depending on state law and required training, technicians may also support immunizations, point-of-care testing, and other patient health care services, including offsite clinics. This is a full-time position with 30 anticipated weekly hours. The typical pay range is $19.00–$29.00 per hour. The position is eligible for a comprehensive benefits package, subject to eligibility.

Requirements

Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Have attention and focus to concentrate on tasks, shift between tasks, and confirm prescription information and label accuracy.
Demonstrate customer service and team orientation, including helping people in a friendly manner and responding appropriately to patients’ reactions.
Use and understand verbal and written communication with patients and colleagues, including active listening.
Use math to solve prescription-related problems, such as calculating tablet quantities, days’ supply, or bottles needed.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands of the role, including extended standing, lifting and reaching, repetitive finger movements, stooping, close visual acuity, and handling loads or exerting force as described in the posting.
Accurately convey important spoken instructions and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off areas to support safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements concerning patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when allowed by law and supported by required training and certification.
Where permitted, complete additional licensure and training to qualify as a Technician Immunizer and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor and respond to adverse reactions and report events in accordance with public health requirements.
Review and collect patient information and track and document information for applicable patients.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, provide attentive customer service, communicate effectively, use mathematical reasoning in prescription-filling tasks, and select appropriate actions to resolve challenging interactions.
Perform physical tasks including remaining mobile and upright for extended periods; lifting, scanning, and bagging items; reaching, stooping, and repetitive finger movements; and visually inspecting small items or information.
Perform additional tasks as directed by a supervisor or manager.