Pharmacy Technician

CVS Health • Dracut, MA

19d

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help the pharmacy team deliver safe, accurate prescription fulfillment and caring service. They assist patients and customers, often as their first point of contact, and follow company standard operating procedures, pharmacy workflow procedures, and best practices. Technicians complete a company training program and meet applicable state registration, licensing, and certification requirements; until those requirements are met, the Pharmacy Manager may restrict their duties.

The role includes serving patients at pharmacy workstations and through phone interactions, helping with inventory, and supporting additional health care services where permitted and appropriately trained. Depending on state requirements and qualifications, technicians may obtain Technician Immunizer status and assist with vaccine preparation and administration. This is a part-time position with anticipated weekly hours of 29. The typical pay range is $17.00–$27.00 per hour.

Requirements

• Comply with applicable state board of pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
• If the state board does not set a minimum age, be at least 16 years old.
• If the state board does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Complete required training within the designated timeframe.
• Have attention and focus sufficient to concentrate on tasks and pivot between tasks to meet patient and business needs.
• Demonstrate customer service and team orientation, including helping people in a friendly manner and responding appropriately to patients’ reactions.
• Use verbal and written communication and active listening effectively with patients and colleagues.
• Use mathematical reasoning to calculate quantities, days’ supply, and bottle counts for prescriptions.
• Identify challenging interactions and select an appropriate course of action.
• Meet the physical demands of the position, including mobility and extended standing, lifting and handling items, reaching, repetitive finger work, stooping, close visual acuity, and communicating and receiving detailed information orally.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures and pharmacy workflow procedures to support safe, accurate prescription fulfillment.
• Support pharmacy workstations, including production, pick-up, drive-thru, and drop-off.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing, safe, inclusive, and engaging team; respond to feedback and pursue opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel to other stores in the market for shifts when needed.
• Comply with applicable federal, state, and local laws and regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for controlled substances and patient privacy and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted by law and supported by required training and certification.
• If permitted and qualified as a Technician Immunizer, complete required licensure and training; help prepare and administer vaccines; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review and document patient information; and monitor and manage vaccine supplies.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, perform calculations related to prescriptions, and choose appropriate actions to resolve challenging patient or colleague interactions.
• Perform the physical activities required for the role, including remaining upright for extended periods, handling and moving items, reaching, repetitive finger movements, stooping, and close visual work.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED