Pharmacy Technician

CVS Health•Reston, VA

15d•Onsite

About The Position

At CVS Health retail locations, Pharmacy Technicians support pharmacy teams in delivering operational and service excellence. They are often the first point of contact for patients and customers and help ensure pharmacy operations run smoothly, prescriptions are filled promptly, safely, and accurately, and patients receive caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team culture. Once hired, they must complete the company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted by the Pharmacy Manager until those requirements are met. Technicians may perform pharmacy and patient-care duties such as supporting prescription fulfillment, assisting patients at pickup, drive-thru, and by phone, conducting permitted inventory activities, and providing additional health care services when permitted by law and supported by required training and certification. Where permitted, a Technician may obtain Technician Immunizer status and support vaccine preparation and administration, patient education, adverse-reaction response and reporting, patient information documentation, and vaccine supply management. The role requires regular and predictable attendance, including nights and weekends, and the ability to complete required training within a designated timeframe. The position involves sustained standing and mobility, handling and scanning items, reaching, repetitive finger movements, precision work, stooping, and close visual activity. Occasional lifting or exertion of up to 20 pounds and frequent lifting or exertion of up to 10 pounds are required. This is a full-time position with 40 anticipated weekly hours. The typical pay range is $17.00–$27.00 per hour. The actual offer depends on factors including experience, education, geography, and other relevant factors. Eligible full-time colleagues may receive medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
If the state board of pharmacy does not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required company training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Concentrate over time and pivot quickly between tasks to meet patient and business needs.
Demonstrate customer-service and team-orientation skills, including friendliness, awareness of patient reactions, and appropriate responses.
Use verbal and written communication effectively with patients and colleagues, including active listening and accurate exchange of detailed spoken information.
Use math to solve prescription-related problems, including calculating quantities, days’ supply, and bottle counts.
Resolve challenging interactions by identifying issues and selecting an appropriate course of action.
Meet physical demands including mobility and prolonged upright posture; lifting, scanning, and bagging items; reaching and stretching; repetitive finger movements; precision control; considerable stooping; close visual acuity; and occasional lifting or exertion up to 20 pounds and frequent lifting or exertion up to 10 pounds.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at pharmacy workstations to support Pharmacists in managing and improving patient health.
Follow workflow procedures at production, pickup, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide caring, personalized patient service at pickup, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient issues.
Complete permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market when shifts are needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and voluntary offsite clinic staffing, when permitted by law and supported by required training and certification.
Where permitted, complete additional licensure and training for Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report adverse-reaction events as required by public health requirements.
Review and collect patient information and track and document information for applicable patients.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy to help ensure patient safety.
Help patients and colleagues in a friendly manner, understand and respond appropriately to patient reactions, and communicate through active listening.
Use mathematical reasoning to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Perform other tasks as directed by a Supervisor or Manager.