Pharmacy Technician

CVS Health•Canton, CT

8d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians follow company procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team culture. After starting, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until requirements are completed. Depending on state law and required training and certification, Technicians may provide additional patient health services, including immunizations and point-of-care testing, and may staff offsite clinics. Technicians who obtain Technician Immunizer status may help prepare and administer vaccines, educate patients, refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, document patient information, and manage vaccine supplies.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board does not specify a minimum age, be at least 16 years old.
If the state board does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required company training within the designated timeframe.
Maintain regular and predictable attendance, including nights and weekends.
Demonstrate attention and focus, including the ability to concentrate and switch tasks as patient and business needs require.
Be able to verify prescription information and label accuracy.
Demonstrate customer-service and teamwork skills, including friendly assistance and appropriate responses to patients’ reactions.
Communicate verbally and in writing and use active listening with patients and colleagues.
Use mathematical reasoning for prescription-related calculations, such as tablet quantities, days’ supply, and bottle counts.
Identify challenging interactions and choose an appropriate course of action.
Meet the role’s physical demands, including extended periods upright; reaching, handling, and moving items; repetitive finger movements; precision control; stooping; close visual acuity; and occasionally lifting or exerting up to 20 pounds and frequently up to 10 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide positive patient experiences through empathetic, personalized service in person and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health services, such as immunizations and point-of-care testing, or staff offsite clinics when allowable by law and supported by required training and certification.
When qualified as a Technician Immunizer, complete additional licensure and training requirements; help prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor, respond to, and report adverse reactions; review, collect, track, and document patient information; and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, communicate effectively with patients and colleagues, use active listening and mathematical reasoning, and select appropriate responses to challenging interactions.
Perform the physical tasks required for the position, including standing or remaining upright for extended periods, handling and moving items, reaching, repetitive finger movements, precision adjustments, stooping, and close visual work.
Perform other tasks as directed by a Supervisor or Manager.