Pharmacy Technician

CVS Health•Hilton Head, SC

2d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering operational and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow company standard operating procedures, pharmacy workflows, best practices, and applicable laws and professional standards. They must complete the company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are satisfied. Technicians may support patient health care services such as immunizations and point-of-care testing where permitted by law and supported by required training and certification. Where permissible, Technician Immunizers complete additional licensing and training, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

Comply with state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If state rules do not specify a minimum age, be at least 16 years old.
If state rules do not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Ability to concentrate on tasks over time and shift quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer-service and teamwork orientation, including identifying ways to help people, responding appropriately to patients, and understanding their reactions.
Verbal and written communication skills, including active listening and accurate conveyance and receipt of detailed information.
Mathematical reasoning skills to calculate quantities, days’ supply, and bottle counts for prescriptions.
Problem-resolution skills to identify challenging interactions and select an appropriate response.
Ability to perform the role’s physical demands, including remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, CVS policies, and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinics, where allowable by law and supported by required training and certification.
Where permitted, complete requirements for Technician Immunizer status; help prepare and administer vaccines, educate patients, refer vaccine questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, perform calculations related to prescription fulfillment, and address challenging patient or colleague interactions appropriately.
Perform other tasks as directed by a Supervisor or Manager.