Pharmacy Technician

CVS Health•Huntington, WV

20d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help the pharmacy team provide safe, accurate, and timely prescription fulfillment and compassionate patient service. They follow company standard operating procedures and pharmacy workflow practices, assist patients at pickup, drive-thru, drop-off, and by phone, and contribute to an inclusive, safe, and effective pharmacy environment. Technicians complete company training and meet applicable state registration, licensure, and certification requirements; until requirements are complete, the Pharmacy Manager may restrict their duties. Depending on applicable law and required training, Technicians may also support immunizations, point-of-care testing, and offsite clinics. The position requires regular, predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe and satisfy applicable registration, licensure, and certification requirements.
Have regular and predictable attendance, including nights and weekends.
Demonstrate concentration, the ability to switch tasks quickly, and accuracy when confirming prescription information and labels.
Demonstrate customer-service and teamwork skills, including a friendly approach, awareness of patient reactions, and appropriate responses.
Use verbal and written communication and active listening effectively with patients and colleagues.
Use math to calculate quantities, days’ supply, and packaging needs.
Resolve challenging interactions by selecting an appropriate course of action.
Meet the physical demands of the role, including extended periods upright, lifting and handling items, reaching, repetitive finger movements, stooping, close visual acuity, and occasional lifting or exertion up to 20 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at pharmacy workstations to support pharmacists and patient health.
Follow pharmacy workflow procedures in production, pickup, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide caring, personalized service to patients in person and by phone, offer immunizations and other services where appropriate, and resolve or escalate patient concerns.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to controlled substances, recordkeeping, patient safety, privacy, and security.
Deliver additional patient healthcare services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where legally permitted and appropriately trained and certified.
When supporting immunizations, complete required licensure and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor for and respond to adverse reactions and report events as required; review and collect patient information and document it; and monitor and manage vaccine supplies.
Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy; use math to determine quantities, days’ supply, and packaging needs; and identify and resolve challenging patient or colleague interactions.
Perform the physical activities required for the role, including standing and moving for extended periods, handling and scanning items, reaching, repetitive finger movements, stooping, and close visual work.
Perform other tasks as directed by a Supervisor or Manager.