Pharmacy Technician

CVS Health • Greenville, SC

1d • $16 - $24

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They assist patients and customers, help prescriptions be filled promptly, safely, and accurately, and contribute to a caring patient experience. Technicians follow standard operating procedures, pharmacy workflow practices, and applicable laws and policies while communicating effectively with patients and colleagues. After starting, they must complete the company training program and meet the registration, licensing, and certification requirements applicable under their state’s Board of Pharmacy; until those requirements are met, the Pharmacy Manager may restrict their duties.

Technicians may provide additional patient health care services, such as immunizations and point-of-care testing, and may staff offsite clinics when permitted by law and supported by required training and certification. Where permitted, Technician Immunizers complete the additional licensure and training needed to prepare and administer vaccines, educate patients and refer clinical questions to the pharmacist, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies. This is a part-time position with anticipated weekly hours of 20.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete the required company training within the designated timeframe.
• Have the ability to concentrate and shift between tasks to meet patient and business needs, and confirm prescription information and label accuracy.
• Demonstrate friendly customer service, recognize patient reactions, and respond appropriately.
• Use verbal and written communication and active listening to interact with patients and colleagues.
• Use math to solve prescription-related problems, such as calculating tablet quantities and days’ supply.
• Identify difficult patient or colleague interactions and select an appropriate course of action.
• Meet the role’s physical demands, including extended standing or mobility; lifting, scanning, and bagging; reaching, repetitive finger movements, stooping, and close visual work; and lifting or exerting up to 20 pounds occasionally and up to 10 pounds frequently.
• Be able to accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
• Provide compassionate, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, including immunizations and point-of-care testing, or staff offsite clinics when permitted and appropriately trained and certified.
• Where permitted as a Technician Immunizer, complete additional licensure and training, educate patients about vaccines and refer vaccine questions to the pharmacist, monitor and respond to adverse reactions and report them as required, collect and document patient information, and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Provide attentive customer service, communicate effectively, use active listening, apply mathematical reasoning to prescription quantities, and choose appropriate actions to resolve challenging interactions.
• Perform the physical activities required for the role, including remaining upright for extended periods, handling and reaching for items, repetitive finger work, adjusting machines precisely, stooping, and visually inspecting small details.
• Perform other tasks as directed by a supervisor or manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED