Pharmacy Technician

CVS Health•Pontiac, IL

10d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team culture. After starting the role, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are complete. Where permitted by law and supported by required training and certification, technicians may also provide services such as immunizations, point-of-care testing, and staffing offsite clinics. Pharmacy Technicians with the required additional licensure and training may support vaccine preparation and administration. This is a full-time position with 40 anticipated weekly hours. The typical pay range is $16.50–$25.00; the actual offer depends on factors such as experience, education, and geography. The role is eligible for a comprehensive benefits package, based on eligibility.

Requirements

Meet applicable state board of pharmacy requirements and laws governing pharmacy practice, including requirements for age, education, and licensure or certification.
If state rules do not set a minimum age, be at least 16 years old.
If state rules do not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Demonstrate attention and focus, including the ability to concentrate, switch tasks quickly, and verify prescription information and label accuracy.
Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patient reactions.
Use verbal and written communication to interact with patients and colleagues, and apply active listening.
Use mathematics to solve prescription-related problems, such as determining quantities and days’ supply.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the physical demands of the role, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching and stooping; repetitive finger movements; precision control; close visual acuity; and lifting or exerting force as described in the posting.
Be able to accurately express detailed information verbally and receive detailed information through oral communication.
Maintain regular and predictable attendance, including nights and weekends.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company SOPs at each workstation to help pharmacists manage and improve patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service in person and over the phone, offer immunizations and other services, and resolve or escalate patient concerns.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including traveling to other stores in the market for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies to protect patient safety, privacy, and security and ensure controlled-substance dispensing and recordkeeping compliance.
Provide additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally permitted and supported by required training and certification.
When supporting immunizations, complete required licensure and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report them as required; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, assist patients and colleagues, communicate effectively, use active listening, apply mathematical reasoning to prescription quantities, and identify appropriate responses to challenging interactions.
Perform the physical activities required for the role, including standing or remaining upright, lifting, scanning, bagging, reaching, repetitive finger movements, stooping, and visually inspecting information and items.
Perform additional tasks as directed by a Supervisor or Manager.