Pharmacy Technician

CVS Health•Santa Ana, CA

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence. They help ensure pharmacy operations run smoothly and prescriptions are filled promptly, safely, and accurately, while providing caring service to patients and customers. Technicians follow company Standard Operating Procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team environment. They must complete company training and meet applicable state registration, licensing, and certification requirements; until those requirements are met, the Pharmacy Manager may restrict their duties. The role may include supporting immunizations, point-of-care testing, and offsite clinics where permitted by law and supported by required training and certification. Technicians who obtain Technician Immunizer status may prepare and administer vaccines, educate patients and refer clinical questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies. The position is full time, with 34 anticipated weekly hours. Regular and predictable attendance, including nights and weekends, is required.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board does not specify a minimum age, be at least 16 years old.
If the state board does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Demonstrate attention and focus, including concentrating over time and switching tasks to meet patient and business needs.
Communicate verbally and in writing with patients and colleagues; use active listening and convey detailed spoken instructions accurately.
Provide friendly customer service, recognize patients’ reactions, and respond appropriately.
Use mathematical reasoning to determine prescription quantities, days’ supply, and bottle counts.
Resolve problems by identifying challenging interactions and choosing an appropriate course of action.
Meet the physical demands of the role, including extended periods upright, reaching, repetitive finger movements, stooping, close visual acuity, and lifting or exerting force as described in the posting.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel to other stores in the market for shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally permitted and appropriately trained and certified.
When supporting immunizations, complete required licensure and training, educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy to support patient safety; use math to determine quantities, days’ supply, and bottle counts; and identify and address challenging patient or colleague interactions.
Perform physical tasks including standing and remaining mobile for extended periods, lifting, scanning, bagging, reaching, repetitive finger movements, stooping, and visually inspecting small items.