Pharmacy Technician

CVS Health•Bridgewater, MA

6d•$17 - $27•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail locations. They assist patients and customers, help ensure pharmacy operations run smoothly, and support prompt, safe, and accurate prescription fulfillment while providing caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive, and engaging team culture. Technicians must complete a company training program and meet registration, licensing, and certification requirements applicable under their state’s Board of Pharmacy guidelines. Duties may be restricted by the Pharmacy Manager until those requirements are met. Depending on state law, training, and certification, technicians may also support immunizations and other patient health care services, including point-of-care testing and offsite clinics. The role requires regular, predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including requirements for age, education, and licensure or certification.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Demonstrate concentration, ability to shift quickly between tasks, and attention to prescription information and label accuracy.
Demonstrate a friendly, helpful approach to patients, recognize their reactions, and respond appropriately.
Use and understand verbal and written communication with patients and colleagues, including active listening.
Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and bottle requirements.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the role’s physical demands, including occasional lifting or exertion of up to 20 pounds and frequent lifting or exertion of up to 10 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off areas to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients in person, at pick-up and drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally allowed and supported by required training and certification.
Where permissible and qualified as a Technician Immunizer, complete required licensure and training; prepare and administer vaccines; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review and collect patient information and document it; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy to support patient safety; provide attentive customer service and communicate effectively with patients and colleagues.
Perform the physical tasks of the role, including standing and remaining mobile for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, precision machine adjustments, stooping, and visually inspecting information or small parts.
Perform other tasks as directed by a Supervisor or Manager.