Pharmacy Technician

CVS Health • Sioux City, IA

5d • $16 - $24 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow pharmacy workflow procedures, company standard operating procedures, and applicable laws and professional standards, and contribute to a safe, inclusive, and engaging team culture.

After starting, Technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Until those requirements are completed, the Pharmacy Manager may restrict duties. Where permitted by law and supported by required training and certification, Technicians may also provide services such as immunizations and point-of-care testing, or staff offsite clinics. Immunization support may require additional licensure and training and can include preparing and administering vaccines, educating patients, referring vaccination questions to the Pharmacist-on-duty, responding to adverse reactions, documenting patient information, and managing vaccine supplies.

The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require. The position is full-time, with 40 anticipated weekly hours. The typical pay range is $16.00–$24.00 per hour, with the actual offer depending on factors such as experience, education, and geography.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If state rules do not specify a minimum age, be at least 16 years old.
• If state rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe.
• Demonstrate attention and focus, including concentrating on tasks, pivoting between tasks, and confirming prescription information and label accuracy.
• Demonstrate customer service and teamwork, including helping people in a friendly manner and recognizing and responding appropriately to patient reactions.
• Use verbal and written communication effectively with patients and colleagues, including active listening.
• Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and bottles needed for a prescription.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the physical demands of the role, including remaining mobile and upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, and stooping; repetitive finger movements; precise machine adjustments; and close visual acuity.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently exert negligible force to move objects.
• Communicate and receive detailed information through spoken instructions.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflows at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients in person and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where permitted and appropriately trained and certified.
• Where permitted, complete additional immunizer licensure and training; educate patients about vaccines and refer vaccine questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse vaccine reactions, and report events as required by public health rules.
• Review and collect patient information and track and document applicable patient records.
• Monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting colleagues’ and families’ well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED