Pharmacy Technician

CVS Health • Manchester, NH

20d • $17 - $25 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures and pharmacy workflows, communicate effectively, and contribute to a safe, inclusive, and engaging team environment. After starting, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are complete, the Pharmacy Manager may restrict their duties.

Depending on state law and required training and certification, technicians may provide additional patient health care services, including immunizations, point-of-care testing, and staffing offsite clinics. Where permitted, immunization support may include preparing and administering vaccines after obtaining Technician Immunizer status, educating patients and referring vaccine questions to the pharmacist, responding to and reporting adverse reactions, collecting and documenting patient information, and managing vaccine supplies.

Requirements

• Comply with applicable state board of pharmacy requirements and laws, including requirements concerning age, education, and licensure or certification.
• If the state board of pharmacy does not set a minimum age, be at least 16 years old.
• If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Complete required training within the designated timeframe.
• Have the ability to concentrate and shift quickly between tasks to meet patient and business needs.
• Have customer service and teamwork skills, including noticing and responding appropriately to patients’ reactions.
• Use and understand verbal and written communication and active listening when interacting with patients and colleagues.
• Use mathematics to solve prescription-related problems, including calculating tablet quantities and days’ supply.
• Identify challenging interactions and select an appropriate course of action.
• Meet the physical demands of the role, including extended periods of standing or mobility, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual acuity.
• Be able to lift or exert up to 20 pounds occasionally and up to 10 pounds frequently.
• Convey detailed spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient concerns.
• Perform permitted inventory activities as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinics, when permitted by law and supported by required training and certification.
• Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccination questions to the pharmacist on duty.
• Monitor for and respond to adverse reactions, and report events as required by public health requirements.
• Review and collect patient information and track and document it for each applicable patient.
• Monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, provide attentive customer service, communicate effectively, use mathematical reasoning for prescription quantities and supplies, and resolve challenging interactions appropriately.
• Perform the physical and communication functions required for the role, including remaining mobile and upright for extended periods, handling and lifting items, reaching, repetitive finger work, stooping, visually inspecting information, and accurately exchanging spoken information.
• Perform additional tasks as directed by a supervisor or manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED