Pharmacy Technician

CVS Health•Morgantown, WV

1d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often a first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team culture. After starting the role, Technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met. Where allowed by law and supported by training and certification, Technicians may also provide services such as immunizations and point-of-care testing, and may staff offsite clinics. In states where permitted, Technician Immunizers complete additional licensure and training to prepare and administer vaccines and support related patient education, documentation, supply management, and adverse-reaction response.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
If state requirements do not specify a minimum age, be at least 16 years old.
If state requirements do not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required company training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Demonstrate concentration, task switching, and accuracy in confirming prescription information and labels.
Demonstrate customer-service and teamwork skills, including friendly assistance and appropriate responses to patients.
Use verbal and written communication and active listening skills with patients and colleagues.
Use mathematical reasoning to calculate quantities such as tablets, days’ supply, and bottles needed for prescriptions.
Identify challenging interactions and select an appropriate course of action.
Meet the role’s physical demands, including occasional lifting or exertion up to 20 pounds and frequent lifting or exertion up to 10 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures and support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients in person, at drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete permitted inventory activities, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when permitted and appropriately trained and certified.
When permitted and qualified as a Technician Immunizer, prepare and administer vaccines; educate patients about vaccines and refer questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report them as required; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Help patients and colleagues through friendly service, active listening, clear communication, appropriate attention to reactions, and sound problem resolution.
Perform physical tasks including remaining mobile and upright for extended periods, lifting and handling items, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
Perform additional tasks as directed by a Supervisor or Manager.