Pharmacy Technician

CVS Health•Frisco, TX

15d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable laws and professional standards, and contribute to a safe, inclusive team culture. After hiring, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are satisfied. Depending on state law and required training, technicians may also support patient health services such as immunizations, point-of-care testing, and offsite clinics. Technicians who obtain Technician Immunizer status may help prepare and administer vaccines and perform related patient education, documentation, supply management, and adverse-reaction response duties. This is a full-time position with anticipated weekly hours of 30. The stated base pay range is $16.50–$25.00 per hour; actual offers depend on factors including experience, education, and geography. The position is eligible for benefits including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including any age, education, licensure, and certification requirements.
If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements where applicable.
Complete the required company training within the designated timeframe.
Have the ability to concentrate on tasks, shift quickly between tasks, and verify prescription information and labels accurately.
Demonstrate friendly customer service, team orientation, and the ability to recognize and respond appropriately to patients’ reactions.
Use verbal and written communication and active listening effectively with patients and colleagues.
Use mathematics to determine quantities such as tablets to dispense, days’ supply, and the number of bottles needed to fill prescriptions.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the position’s physical demands, including prolonged standing, reaching, repetitive finger use, stooping, close visual work, and occasional lifting or exertion of up to 20 pounds.
Maintain regular and predictable attendance, including nights and weekends.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pickup, drive-thru, and drop-off stations to fulfill prescriptions safely and accurately.
Provide caring, personalized service to patients at pickup, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for controlled-substance dispensing and recordkeeping and patient privacy and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, and voluntarily staffing offsite clinics, where permitted and supported by required training and certification.
When supporting immunizations, complete additional licensure and training requirements; help prepare and administer vaccines; educate patients and refer vaccination questions to the pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review and collect patient information; document applicable patient records; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy; communicate effectively with patients and colleagues; use active listening and mathematical reasoning; and identify appropriate responses to challenging interactions.
Perform physical tasks including remaining upright for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, stooping, and precision adjustments; and occasional lifting or exertion of up to 20 pounds.