Pharmacy Technician

CVS Health • Mansfield, TX

8d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in retail locations by helping deliver operational and service excellence. They are often the first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive, and engaging workplace.

After starting the role, Technicians must complete the company training program and meet the applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until requirements are satisfied. Depending on state law and required training and certification, Technicians may also provide services such as immunizations, point-of-care testing, and support at offsite clinics. Technician Immunizers complete additional training and licensure requirements and may prepare and administer vaccines, educate patients, refer vaccination questions to the Pharmacist-on-duty, respond to adverse reactions, document patient information, and manage vaccine supplies.

Requirements

• Comply with state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
• If the state board does not set a minimum age, be at least 16 years old.
• If the state board does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet state-level pharmacy technician licensure and national certification requirements where applicable.
• Ability to concentrate over time and pivot quickly between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Friendly, helpful customer service and the ability to recognize and respond appropriately to patients’ reactions.
• Verbal and written communication skills, including active listening and accurate exchange of detailed information.
• Ability to use mathematics to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
• Ability to identify challenging interactions and choose an appropriate course of action.
• Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger movements; and adjust machines precisely.
• Close visual acuity for tasks such as transcribing, viewing a computer terminal, and inspecting small parts.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently exert negligible force to move objects.
• Ability to convey detailed spoken instructions accurately and receive detailed information orally.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off areas to support safe and accurate prescription fulfillment.
• Provide personalized, empathetic service to patients in person and over the phone, and solve or escalate patient problems.
• Offer immunizations and other services where permitted, and refer vaccination questions to the Pharmacist-on-duty.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Provide additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when allowable by law and supported by required training and certification.
• If supporting immunizations as a Technician Immunizer, complete required training and licensure, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report events as required, review and document patient information, and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends.
• Complete required training within the designated timeframe and perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs supporting physical, emotional, and financial well-being

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED