Pharmacy Technician, Certified or Trainee, Ambulatory Care, Float 50%25

University of Iowa•Iowa City, IA

12d•Hybrid

About The Position

The University of Iowa Health Care Department of Pharmaceutical Care is seeking a 50%25 Pharmacy Technician Certified or Trainee to join their team. This position involves technical dispensing activities, direct patient interaction in hospital rooms, and collaboration with hospital unit staff. The role also supports the development, coordination, and training of assigned areas, with potential for functional supervision. All pharmacy technicians must be certified within one year of employment. This position will work 8-hour shifts scheduled between 7:00 am - 8:30 pm, with occasional hours outside this timeframe and rotating weekends (up to every other). Hours may support both pediatric and adult ambulatory care operations at a UI Health Care central fill pharmacy location. The department will consider candidates for either the Pharmacy Technician, Trainee or Pharmacy Technician, Certified classification based on qualifications.

Requirements

Registered with the Pharmacy Board at the time of hire.
High school diploma or the equivalent.
For Trainee Technician: All pharmacy technicians must be certified within one year of registering as Trainee with the Iowa Board of Pharmacy.
For Trainee Technician: Any combination of two years of post-high school experience and/or education in the natural sciences OR Satisfactory completion of an accredited pharmacy technician training program.
For Certified Technician: National certification through the Pharmacy Technician Certification Board (PTCB) or the National Healthcareer Association (NHA). Must meet ongoing education requirements and maintain certification.
For Certified Technician: Any combination of two years of post-high school experience and/or education in the natural sciences or satisfactory completion of an accredited pharmacy technician training program.
Experience with Public Contact/Customer Service

Nice To Haves

Ability to perform ratio/proportion equations
Experience with inventory maintenance activities
Experience working in team environment
Experience working in detail-oriented work environment
Knowledge of windows-based computer programs
Experience working in environment requiring accuracy
Experience working in healthcare with one-on-one patient interaction & experience handling challenging interactions in work environment.

Responsibilities

Provide patient/customer service.
Communicate with the general public, patients, and other health care personnel in accordance with established guidelines.
Receive and screen prescriptions for completeness and check for prescription readiness.
Conduct interview with patient or patient’s representative to collect and record patient profile information.
Screen prescriptions for completeness and formulary status.
Determine waiting/pick-up time and fill out patient call check.
Triage prescription to appropriate team. Recognize workflow patterns for effective triage of prescriptions.
Answer telephone lines and triage phone calls per established policies and procedures.
Utilize and maintain the ScriptPro Robot (Fill cells/cassettes, Clean cells/cassettes, Map brand changes/assign drugs to cells, Return unwanted prescriptions to cells, Daily maintenance).
Fill/refill prescriptions.
Read label for accuracy and correct as needed.
Label and package the correct medication.
Accurately compound medications requested for prescriptions, clinic doses, and inpatients.
Answer the dedicated prescription refill telephone line.
Generate prescription refill label.
Verify address for prescription(s) to be mailed and the date medication is needed.
Fill out call check and note pickup time or date to be mailed.
Prepare prescriptions for mailing and shipping according to established policies and procedures.
Perform inventory maintenance activities.
Return to stock medications that have not been picked up by patients.
Order supplies from Hospital Stores.
Perform daily and monthly drug inventories as requested.
Generate and/or maintain (includes filing) appropriate records related to prescription dispensing such as hard copies of prescriptions, hemophiliac patient profiles, mailing/shipping forms/logs, and prescription quality assurance audits.
Perform activities involving narcotics and controlled substances including: Conduct weekly and monthly inventories, Order replacement supplies from internal source, Audit records associated with dispensing of narcotics and controlled substances, Resolve discrepancies on issuance forms.
Conduct assigned audits in patient care clinic areas (Certified Technicians Only).
Audit area for compliance with medication security, segregation of dosage forms, expiration dates, approved samples, Emergency Medication Tray expiration date, appropriate drug storage and references.
Maintain area orderliness and cleanliness.
Assist in on the job training of new technicians.
Coordinate technical activities with other members of team.