Pharmacy Technician

CVS Health•Lafayette, LA

11d

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering operational and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures, pharmacy workflows, and applicable laws and policies, and contribute to a safe, inclusive, and engaging team environment. Once hired, they must complete the company training program and meet state registration, licensing, and certification requirements; duties may be restricted by the Pharmacy Manager until those requirements are satisfied. Technicians may support additional patient health care services, such as immunizations and point-of-care testing, and may voluntarily staff offsite clinics when permitted by law and supported by required training and certification. Where permitted, immunizer duties include completing required training and licensure, educating patients and referring vaccination questions to the Pharmacist-on-duty, responding to and reporting adverse reactions, documenting patient information, and managing vaccine supplies. This is a full-time position with 40 anticipated weekly hours. Regular and predictable attendance, including nights and weekends, is required. The typical pay range is $16.00–$24.00 per hour; the actual offer depends on factors including experience, education, and geography. Eligible full-time colleagues may receive medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
If state pharmacy rules do not specify a minimum age, be at least 16 years old.
If state pharmacy rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Ability to concentrate on a task over time and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy to ensure patient safety.
Ability to provide friendly assistance, recognize patients’ reactions, and respond appropriately.
Ability to understand and use verbal and written communication with patients and colleagues, including active listening.
Ability to perform calculations such as determining tablet quantities, days’ supply, and the number of bottles needed for a prescription.
Ability to identify challenging patient or colleague interactions and choose an appropriate course of action.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach overhead and in multiple directions; perform repetitive finger movements; adjust machines precisely; stoop and bend to move items; and perform work requiring close visual acuity.
Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently move objects using negligible force.
Ability to convey detailed or important spoken instructions accurately and receive detailed information orally.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pickup, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients in person, at pickup and drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to develop clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel to other stores in the market for shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including controlled-substance requirements and patient privacy and security practices.
Deliver additional health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when allowed and appropriately trained and certified.
Where permitted, complete requirements for Technician Immunizer status; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a Supervisor or Manager.