Pharmacy Technician

CVS Health•Endicott, NY

6d•$18 - $28

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians follow standard operating procedures and pharmacy workflows, communicate effectively, and contribute to a safe, inclusive team culture. After starting the role, Technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are completed. Where permitted by law and supported by required training and certification, Technicians may also provide additional patient health services such as immunizations, point-of-care testing, and staffing offsite clinics. Where permitted, Technician Immunizers complete additional licensure and training, educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, document patient information, and manage vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and may involve working shifts at other stores in the market as business needs require.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements concerning age, education, and licensure or certification.
If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
If the state board of pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Maintain attention and focus, shift between tasks quickly, and verify prescription information and label accuracy.
Provide friendly customer service, recognize patient reactions, and respond appropriately.
Use verbal and written communication effectively and practice active listening with patients and colleagues.
Apply mathematical reasoning to tasks such as calculating quantities, days' supply, and bottle counts for prescriptions.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the physical demands of the role, including remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, precise machine adjustment, stooping, and close visual work.
Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently move objects requiring negligible force.
Communicate and receive detailed information accurately through spoken communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market in other locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures for production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and voluntarily travel to stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowed by law and supported by training and certification.
Where permitted, complete requirements for Technician Immunizer status; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty.
Where permitted, monitor for and respond to adverse vaccine reactions, report events as required, review and collect patient information, document applicable patient records, and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.