Pharmacy Technician

CVS Health•Northport, AL

12d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow company standard operating procedures and pharmacy workflows, communicate effectively, and contribute to a safe and inclusive team culture. After starting in the role, Technicians must complete a company training program and satisfy applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met. Depending on applicable laws and training, Technicians may also provide services such as immunizations, point-of-care testing, and offsite clinic support. Technician Immunizers may complete additional licensure and training, prepare and administer vaccines, educate and refer patients, monitor and report adverse reactions, document patient information, and manage vaccine supplies.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Be able to concentrate on tasks, shift quickly between tasks, and confirm prescription information and label accuracy.
Demonstrate friendly customer service, team orientation, active listening, and effective verbal and written communication.
Use mathematical reasoning to calculate quantities such as tablets, days' supply, and bottles needed for prescriptions.
Identify difficult patient or colleague interactions and select an appropriate course of action.
Meet the physical demands of the role, including standing and remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, stooping, and repetitive finger movements; and close visual work.
Occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide positive patient experiences with empathy and genuine care, including personalized service at pick-up, drive-thru, and over the phone.
Offer immunizations and other services to patients at the register and over the phone, and resolve or escalate patient concerns.
Complete permitted basic inventory activities, such as putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when permitted and appropriately trained and certified.
When supporting immunizations, complete applicable licensure and training, educate patients and refer vaccine questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, attend to patient and business needs, communicate effectively, use mathematical reasoning, and resolve challenging interactions.
Perform other tasks as directed by a Supervisor or Manager.