Pharmacy Technician

CVS Health • Shelbyville, IN

11d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable legal and professional requirements, and contribute to a safe, inclusive, and engaging team culture. After starting, they must complete company training and satisfy state registration, licensing, and certification requirements; duties may be restricted until these requirements are met.

Technicians may provide additional patient health care services, including immunizations and point-of-care testing, when permitted by law and supported by required training and certification. Where permitted, Technician Immunizers complete additional training and licensure requirements to prepare and administer vaccines, educate patients and refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies. The role requires flexibility to work nights and weekends and to travel to other stores in the market as business needs require. This is a part-time position with 29 anticipated weekly hours and an hourly pay range of $16.50–$25.00.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
• If the state board of pharmacy does not set a minimum age, be at least 16 years old.
• If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe.
• Demonstrate attention and focus, including concentrating over time and pivoting between tasks to meet patient and business needs.
• Demonstrate customer service and teamwork, including helping people in a friendly manner and responding appropriately to patients’ reactions.
• Use verbal and written communication effectively, including active listening and accurately conveying and receiving detailed information.
• Use mathematical reasoning to calculate prescription quantities, days’ supply, and related dispensing needs.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the role’s physical demands, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching and stretching; repetitive finger movements; precise machine adjustments; stooping and bending; close visual work; and lifting or exerting force up to the stated limits.
• Have regular and predictable attendance, including nights and weekends.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to help pharmacists manage and improve patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
• Provide caring, personalized service to patients in person and over the phone, and resolve or escalate patient concerns.
• Offer immunizations and other services at the register and over the phone, as appropriate.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when allowed by law and supported by required training and certification.
• Where permitted and qualified as a Technician Immunizer, complete requirements to prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; collect and document patient information; and monitor and manage vaccine supplies.
• Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy; perform calculations such as tablet quantities and days’ supply; and use sound judgment to address challenging interactions.
• Complete additional tasks as directed by a supervisor or manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs supporting physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED