Pharmacy Technician

The Kroger Co.•Shelbyville, KY

About The Position

The Pharmacy Technician provides exceptional customer service and supports customers’ health and wellness needs in a fair, ethical, safe, clean, and inclusive environment. The role provides direct patient intervention through health and wellness services and experiences, as allowed by and consistent with state and federal laws. The technician demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety, and assists the pharmacist with responsibilities that do not require the pharmacist’s professional judgment.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Ability to handle highly confidential information.
Meets minimum state requirements to perform the functions related to the position.

Nice To Haves

Any previous comparable experience.
Equivalent experience as a pharmacy clerk.
EPRN familiarity.

Responsibilities

Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
Comply with and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management.
Understand and perform ordering functions with primary and secondary wholesalers.
Follow company guidelines for computerized inventory management, control, and ordering of medications, devices, supplements, and supplies.
Maintain departmental standards, including clean and organized workstations and customer waiting areas.
Count, measure, and prepare specified products using company best practices.
Complete billing procedures to ensure best value for the customer and company.
Answer phones, triage calls, and respond to inquiries as appropriate.
Follow guidelines for accepting and tendering vendor coupons, cash shortage limits, and company shrink guidelines.
Follow cash register and cashier-handling policies, including processing credit and debit cards, EBT, gift cards, cash, and checks.
Provide a strong customer experience while accurately and efficiently completing reception, data entry, adjudication, and product dispensing.
Assist the pharmacist with responsibilities except those requiring a pharmacist’s professional judgment.
Follow HIPAA regulations and company policies regarding confidential information.
Support company health and wellness initiatives.
Put away legend orders, including Central Fill deliveries.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and in a nonconfrontational, cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.