Pharmacy Technician

CVS Health • Waterford, CT

2d • $19 - $29 • Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail locations. They serve as an important point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately and that patients receive caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team culture.

After starting, technicians must complete a company training program and meet applicable state registration, licensing, and certification requirements. A Pharmacy Manager may restrict duties until those requirements are satisfied. Depending on state law and required training and certification, technicians may also provide services such as immunizations and point-of-care testing or staff offsite clinics. Where permitted, technicians may obtain Technician Immunizer status and support vaccine preparation and administration.

Requirements

• Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
• Confirm prescription information and label accuracy to support patient safety.
• Actively look for ways to help people, interact in a friendly manner, recognize patients' reactions, and respond appropriately.
• Use and understand verbal and written communication with patients and colleagues, and demonstrate active listening.
• Use math to solve dispensing-related problems, such as calculating tablet quantities, days' supply, or bottle quantities.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Meet the physical demands of the role, including extended standing and mobility, lifting and handling items, reaching, repetitive finger movements, precision control, stooping, and close visual acuity.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
• Accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market in other locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where permitted and supported by required training and certification.
• Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions and report adverse reaction events as required by public health requirements.
• Review and collect patient information and track and document information for each applicable patient.
• Monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Help patients and colleagues through attentive customer service, effective communication, active listening, mathematical reasoning, and appropriate problem resolution.
• Perform other tasks as directed by a supervisor or manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues' physical, emotional, and financial well-being

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED