Pharmacy Technician

CVS Health•Harrisonville, MO

2d•$17 - $25

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They assist patients and customers, help ensure prescriptions are filled promptly, safely, and accurately, and contribute to a caring and inclusive patient experience. Technicians follow company Standard Operating Procedures and pharmacy workflow practices, communicate effectively with patients and colleagues, and work across pharmacy stations such as production, pick-up, drive-thru, and drop-off. After starting, Technicians must complete a company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are met, the Pharmacy Manager may restrict duties. Where permitted by law and supported by required training and certification, Technicians may also provide services such as immunizations, point-of-care testing, and staffing offsite clinics. Technician Immunizers may prepare and administer vaccines and perform related patient education, documentation, supply management, and adverse-reaction monitoring duties. This is a part-time position with 20 anticipated weekly hours. The schedule is flexible across shifts, with stated availability from 9 a.m. to 7 p.m. Monday through Friday, 9 a.m. to 6 p.m. Saturday, and 10 a.m. to 6 p.m. Sunday; every other weekend is required. The typical pay range is $16.50 to $25.00 per hour. The role is eligible, depending on hours worked and eligibility, for dental and vision coverage, wellness resources, employee discounts, certain voluntary benefits, and other programs.

Requirements

Meet applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state rules do not specify a minimum age, be at least 16 years old.
If state rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Demonstrate attention and focus, including the ability to concentrate and shift between tasks to meet patient and business needs.
Have customer service and team-orientation skills, including friendly assistance and appropriate responses to patients.
Use verbal and written communication effectively and demonstrate active listening.
Apply basic mathematical reasoning to prescription quantities and supply calculations.
Identify and resolve challenging patient or colleague interactions.
Meet the physical demands of the role, including standing and moving for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently move objects using negligible force.
Communicate detailed spoken instructions accurately and receive detailed information through oral communication.
Have regular and predictable attendance, including nights and weekends.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other market locations to meet business needs.

Responsibilities

Follow company SOPs at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off stations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where permitted; and resolve or escalate patient concerns.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Follow applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinic staffing, when permitted and properly trained and certified.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions and report events as required by public health rules.
Review and collect patient information and track and document information for applicable patients.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy to support patient safety.
Provide friendly assistance, observe patient reactions, and respond appropriately.
Use verbal and written communication and active listening with patients and colleagues.
Use mathematics to determine quantities such as tablets to dispense, days’ supply, and bottles needed to fill prescriptions.
Identify challenging interactions and select an appropriate course of action.
Perform other tasks as directed by a supervisor or manager.