Pharmacy Technician

CVS Health•Highland Park, NJ

4d•$17 - $27•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, provide caring service to patients and customers, and support smooth pharmacy operations. Technicians follow company standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive, and engaging team culture. Technicians must complete a company training program and satisfy applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are completed. Where permitted by law and supported by training and certification, technicians may also assist with immunizations, point-of-care testing, and offsite clinics. Technician immunizer duties may include preparing and administering vaccines, educating patients and referring vaccine questions to the pharmacist, responding to and reporting adverse reactions, documenting patient information, and managing vaccine supplies.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Demonstrate attention and focus, including concentrating over time, shifting between tasks, and confirming prescription information and label accuracy.
Demonstrate customer service and team orientation, including proactively helping people in a friendly manner and responding appropriately to patients’ reactions.
Use and understand verbal and written communication with patients and colleagues, including active listening.
Use mathematical reasoning to calculate quantities such as tablets, days’ supply, and bottle amounts for prescriptions.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet physical demands that include standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching and stooping; repetitive finger movements; precision control; and close visual acuity.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently exert negligible force to move objects.
Accurately express and exchange detailed information through spoken communication and receive detailed oral information.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where lawful and supported by required training and certification.
Where permitted, complete requirements for Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse vaccine reactions and report events as required by public health rules.
Review and collect patient information and track and document applicable patient records.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy and provide attentive, appropriate customer service and communication.
Perform the physical tasks required for the role, including remaining mobile and upright, lifting and handling items, reaching, repetitive finger work, stooping, and visually inspecting information.
Perform additional tasks as directed by a Supervisor or Manager.