Pharmacy Technician

CVS Health • Maplewood, MO

16d • $17 - $25 • Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in a retail store. They are often the first point of contact for patients and customers, helping provide an exceptional experience while ensuring prescriptions are filled promptly, safely, and accurately. Technicians follow standard operating procedures and pharmacy workflows, communicate effectively, and contribute to a safe, inclusive, and engaging team culture.

Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are met, the Pharmacy Manager may restrict their duties. Where permitted by law and supported by required training and certification, the role may also include immunizations, point-of-care testing, and staffing offsite clinics. Pharmacy Technicians who support immunizations must complete additional licensure and training requirements for Technician Immunizer status.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
• If the state board of pharmacy does not establish a minimum age, be at least 16 years old.
• If the state board of pharmacy does not establish a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete the required company training within the designated timeframe.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Have regular and predictable attendance, including nights and weekends.
• Be able to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
• Be able to confirm prescription information and label accuracy.
• Demonstrate friendly customer service, understand patient reactions, and respond appropriately.
• Use verbal and written communication and active listening effectively with patients and colleagues.
• Use mathematics to calculate quantities such as tablets, days’ supply, and the number of bottles required to fill a prescription.
• Identify challenging interactions and select an appropriate course of action.
• Meet physical demands including extended standing or mobility, lifting and handling items, reaching, repetitive finger movements, stooping, close visual acuity, and spoken and oral-information communication.
• Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently exert negligible force to move objects.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to ensure safe and accurate prescription fulfillment.
• Provide caring, personalized service to patients in person and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
• Provide additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally permitted and appropriately trained and certified.
• When supporting immunizations, complete required licensure and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Use attention, focus, customer-service, communication, mathematical reasoning, and problem-resolution skills to support patients and colleagues.
• Perform the physical duties of the role, including remaining mobile and upright for extended periods, lifting and handling items, reaching, repetitive finger movements, adjusting machines precisely, stooping, and visually inspecting information or small items.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits.
• Vision benefits.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits.
• Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED