Pharmacy Technician

CVS Health•Hickory, NC

20d

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and serve as an initial point of contact for patients and customers. Technicians follow company Standard Operating Procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive, and caring environment. After starting the role, technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met. Technicians may support additional patient health care services, including immunizations and point-of-care testing, when permitted by law and supported by required training and certification. Where permissible, technician immunizers complete additional licensure and training, educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies. This is a full-time position with 40 anticipated weekly hours. The typical pay range is $16.50–$25.00 per hour. The position is eligible for a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state rules do not set a minimum age, be at least 16 years old.
If state rules do not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete the required company training within the designated timeframe.
Demonstrate attention and focus, including concentrating over time, switching tasks as needed, and verifying prescription information and label accuracy.
Demonstrate customer service and team orientation, including helping people in a friendly manner and responding appropriately to patients’ reactions.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use math to calculate quantities such as tablets, days’ supply, and bottles needed for prescriptions.
Identify challenging interactions and choose an appropriate course of action.
Meet the role’s physical demands, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stooping, and repetitive finger work; close visual acuity; and handling objects with the stated lifting and force requirements.
Communicate spoken information and accurately convey and receive detailed instructions.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to support pharmacists and patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and solve or escalate patient concerns.
Perform basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when legally permitted and properly trained and certified.
When permitted and qualified as a technician immunizer, prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and report adverse reactions; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, use math to support prescription dispensing, and resolve challenging patient or colleague interactions appropriately.
Perform the physical activities required for the role, including standing, mobility, reaching, repetitive finger movements, lifting and handling items, and close visual work.
Perform additional tasks as directed by a Supervisor or Manager.