Pharmacy Technician

CVS Health • Santa Monica, CA

13d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable laws and professional standards while contributing to a safe, inclusive, and engaging team culture.

Technicians must complete the company training program and meet state-specific registration, licensing, and certification requirements. Until those requirements are satisfied, the Pharmacy Manager may restrict their duties. Depending on state law and required training and certification, technicians may also provide services such as immunizations and point-of-care testing, or staff offsite clinics. This part-time position is scheduled for 24 hours per week.

Requirements

• Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet state-specific registration, licensing, and national certification requirements as applicable.
• Complete required training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Ability to concentrate over time and pivot quickly between tasks.
• Ability to verify prescription information and label accuracy.
• Ability to provide friendly customer service, understand patient reactions, and respond appropriately.
• Verbal and written communication skills, including active listening.
• Ability to use mathematics to calculate quantities such as tablets to dispense, days’ supply, and bottles required.
• Ability to identify challenging interactions and select an appropriate response.
• Ability to perform the stated physical demands, including occasional lifting or exertion of up to 20 pounds and frequent lifting or exertion of up to 10 pounds.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures and pharmacy workflow procedures at workstations, including production, pick-up, drive-thru, and drop-off.
• Support pharmacists in managing and improving patient health and ensure safe, accurate prescription fulfillment.
• Provide empathetic, personalized patient service in person, at drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including traveling to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for controlled substances, recordkeeping, patient safety, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics when permitted and supported by required training and certification.
• When supporting immunizations, complete the required licensure and training for Technician Immunizer status; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy; use attention, focus, communication, customer service, mathematical reasoning, and problem-resolution skills to meet patient and business needs.
• Perform physical tasks including standing or remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
• Perform any additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED