Pharmacy Technician

The Kroger Co. • Huntsville, AL

8d

About The Position

Provide exceptional customer service to help people live healthier lives. Treat customers and employees fairly and ethically, and contribute to a safe, clean, inclusive environment. Provide direct patient intervention through health and wellness services and experiences relevant to patients, as allowed by and consistent with state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

The Pharmacy Technician supports pharmacy operations by assisting the pharmacist, handling prescription reception and dispensing processes, managing medication and supply inventory, completing billing and register transactions, and maintaining clean, organized work areas. The role requires compliance with applicable laws, regulations, company policies, and HIPAA requirements, as well as cooperative and honest interactions with customers, coworkers, and community members.

Requirements

• High school diploma or GED.
• Must be at least 18 years old.
• Ability to handle highly confidential information.
• Meet minimum state requirements to perform the functions related to the position.

Nice To Haves

• Any previous comparable experience.
• Equivalent experience as a pharmacy clerk.
• EPRN familiarity.

Responsibilities

• Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
• Comply with and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management.
• Understand and perform ordering functions with primary and secondary wholesalers.
• Follow company guidelines for computerized inventory management, control, and ordering of medications, devices, supplements, and supplies.
• Maintain departmental standards, including keeping workstations and customer waiting areas clean and organized.
• Count, measure, and prepare specified products using company best practices.
• Complete billing procedures to assure best value for the customer and the company.
• Answer and triage phone calls and respond to inquiries as appropriate.
• Follow guidelines for accepting and tendering vendor coupons, cash-shortage limits, and company shrink guidelines.
• Follow company cash-register and cashier-handling policies, including processing electronic fund transactions such as credit/debit cards, EBT, and gift cards, as well as cash and check transactions.
• Provide a strong customer experience while accurately and efficiently completing reception, data entry, adjudication, and product dispensing steps.
• Assist the pharmacist with all responsibilities except those requiring a pharmacist’s professional judgment.
• Follow HIPAA regulations and company policies regarding confidential information.
• Support company health and wellness initiatives.
• Put away legend orders, including Central Fill deliveries.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act honestly and with integrity regarding customer and business information.
• Follow directions and seek assistance as needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential job functions with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED