Pharmacy Technician

CVS Health • Milford, DE

12d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately while providing compassionate service to patients and customers. Technicians follow company standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team culture. After starting, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are satisfied.

The role may include supporting immunizations, point-of-care testing, and offsite clinics when permitted by law and supported by required training and certification. Technician immunizers must complete additional licensure and training requirements, educate patients about vaccines and refer clinical questions to the pharmacist, monitor and report adverse reactions, document patient information, and manage vaccine supplies.

The position requires regular, predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require. The listed schedule is 20 hours per week and the position is part-time. The pay range is $16.50–$25.00 per hour, with actual pay based on factors such as experience, education, and geography. Eligible part-time colleagues may receive benefits and programs supporting physical, emotional, and financial well-being, including dental and vision benefits, wellness resources, employee discounts, and access to certain voluntary benefits, subject to hours worked and eligibility.

Requirements

• Meet applicable state board of pharmacy requirements and laws, including any requirements for age, education, licensure, and certification.
• If the state board does not set a minimum age, be at least 16 years old.
• If the state board does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required training within the designated timeframe.
• Maintain attention and focus, concentrate on tasks, and pivot between tasks to meet patient and business needs.
• Confirm prescription information and label accuracy to support patient safety.
• Provide friendly customer service, recognize and respond appropriately to patients’ reactions, and work effectively as part of a team.
• Use and understand verbal and written communication with patients and colleagues, including active listening.
• Use math to determine quantities such as tablets to dispense, days’ supply, and the number of bottles required to fill a prescription.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the physical demands of the role, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, stooping, and handling items; repetitive finger movements; precision adjustment of machines; and close visual work.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently exert negligible force to move objects.
• Communicate detailed or important spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
• Follow workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other market stores to cover shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health services, such as immunizations, point-of-care testing, and staffing offsite clinics, when legally permitted and properly trained and certified.
• When supporting immunizations, complete applicable licensure and training, educate patients about vaccines, refer vaccination questions to the pharmacist on duty, monitor and respond to adverse reactions, report events as required, collect and document patient information, and monitor and manage vaccine supplies.
• Complete required training within the designated timeframe and maintain regular and predictable attendance, including nights and weekends.
• Perform additional tasks as directed by a supervisor or manager.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits, subject to eligibility.
• Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED